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On time and very professional. Didn't try to charge me for items I did not need. Explained the process.
Academy came out, discussed options, took measurements and then I went to showroom to look at various doors. We made our selection and within 5 weeks had the installation done. Did a great job. I had two new doors with hardware installed and a new door opener installed on one of the doors. I had used them previously on my garage doors.
Excellent customer service both on the phone when setting up my appointment and during the installation. Customer convenience was clearly one of their initiatives. The installer was prompt, professional, polite and did a good job. He made reasonable maintenance recommendations but was in no way a pushy up seller. My parents used them five years ago and they appear to have maintained their practice of excellent customer care.
Harry was awesome. He thought the appointment was for an estimate on new installation; however, when he saw the appointment was for a repair he didn't bat an eye. He grabbed his tools and got to work. He was entertaining to talk with and he explained the work he was doing. A+++
Al was AWESOME!!! He was knowledgeable, professional, efficient, top-notch! He answered all my questions with a smile and went above and beyond in making sure we were satisfied and understood how to operate the new equipment. I wish every contractor experience was this outstanding!
This is the second time I have contacted this company for a problem with my garage door and opener. Both experiences have made me put them at the top of my list to call if I have future problems. They diagnosed the current problem over the phone and helped me fix it, saving me the cost of a service call. I feel like their honesty, expertise, competitive pricing and great customer service make them stand out. I would strongly recommend them--very professional.
Your guys who installed the new garage door did a great job.They balanced it as perfectly as one could, I think, and it has performed well ever since. I was able to paint it before it got too cold and it looks great. The installers had it in quickly and cleaned up after themselves just fine. A successful renovation. I wish that was how renovations always went.